Terms of Service

Last updated: November 8, 2026

Welcome to Duke and Dot. These terms govern your use of dukeanddot.com and any purchase you make from us. By using this site or placing an order, you agree to them. If you don't agree, please don't use the site.

We've tried to write these in plain English. Where something is genuinely a legal term of art, we've kept it, but nothing here is meant to be a trap.

---

1. Who we are

Duke and Dot is a d/b/a of Kings Row Holdings LLC, based in Austin, Texas. You can reach us at dukeanddot@gmail.com.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state, to purchase from this site. By ordering, you confirm that you are.

We currently sell and ship to addresses in the United States only.

3. Orders and acceptance

Placing an order is an offer to buy, not a completed sale. We accept your order when we send you a shipping confirmation. Until then, we may decline or cancel an order for any lawful reason, including suspected fraud or a pricing or description error. If we cancel an order you've already paid for, we refund you in full.

Pricing and description errors. We try hard to get prices, descriptions, and images right. If an item is listed at an obviously incorrect price or with a materially incorrect description, we may cancel affected orders and refund you rather than honor the error. We'll tell you if this happens.

Product images. Photography is representative. Colors vary between screens, and small variations in felt, frames, and finishes are normal.

4. Personalization

Our Corners are personalized with the name you enter before adding to cart. We produce it exactly as submitted, so please check spelling, capitalization, and spacing before you order. A Corner made exactly as entered is not considered defective because of a spelling or personalization error in what was submitted.

If you need to change your personalization, email us as soon as possible. We begin preparing orders quickly and can't guarantee changes once production has started.

We may decline to personalize, or cancel and refund, an order whose text is offensive, infringes someone else's rights, or that we otherwise can't reasonably produce.

5. Prices and taxes

All prices are in US dollars. Applicable sales tax is calculated at checkout based on your shipping address. We may change prices at any time. Changes don't affect orders we've already accepted.

6. Shipping, title, and risk of loss

Shipping options, costs, and timing are described in our Shipping policy. Delivery estimates are estimates, not guarantees.

Title and risk of loss pass to you on delivery to the address you provided. If a package is confirmed delivered but you didn't receive it, contact us and we'll work with you on it.

7. Returns and refunds

Governed by our Returns & Refunds policy, which is incorporated into these terms. In plain terms: because every Corner is personalized, orders are final sale and can't be returned for a change of mind. If something arrives damaged, defective, or incorrect, tell us within 7 days of delivery and we'll make it right with a replacement or refund.

8. Product use

Our products are decor for your home. Follow the included instructions when mounting, and use hardware appropriate for your wall. Keep small parts, mounting materials, and the paw-print kit away from pets and children when not in use, and supervise pets around anything they may chew.

9. Warranty disclaimer

Beyond what's stated in our Returns & Refunds policy and any rights you have under applicable law that cannot be waived, products are provided "as is." To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Some states don't allow these exclusions, in which case they don't apply to you.

10. Marketing emails

If you give us your email, we may send you marketing messages. Every one has an unsubscribe link that works on the first click. We don't sell your email address. See our Privacy Policy.

11. Reviews and customer content

If you post a review, photo, or other content to our site or tag us on social media, you keep ownership of it. You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in our marketing, including on this site, in ads, and on social channels, with attribution to your display name or handle where practical. You can ask us to stop using your content going forward by emailing us.

By posting, you confirm the content is yours, is truthful, and reflects your actual experience.

Our commitments on reviews. We do not write, buy, or incentivize fake reviews. We do not move reviews between products. We do not suppress negative reviews. We do not condition a discount, refund, or replacement on a customer leaving a positive review or removing a negative one. If we ever give customers a free or discounted product in exchange for an honest review, that relationship will be disclosed on the review itself.

We may remove content that is unlawful, off-topic, abusive, or clearly not from a real customer.

12. Intellectual property

The Duke and Dot name, logo, site design, photography, and written content are our property or licensed to us. You may not use them commercially without written permission. You may share our content for personal, non-commercial purposes with credit.

13. Acceptable use

Don't use this site to break the law, scrape it at scale, interfere with its operation, attempt to access accounts or systems you're not authorized to reach, or resell our products in a way that misrepresents them as your own brand.

14. Third-party services

Our store runs on Shopify, and payments are processed by third-party processors. Your use of those services is subject to their terms. We don't store your full card details.

Links to third-party sites are provided for convenience. We aren't responsible for their content or practices.

15. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to a product or to your use of this site is limited to the amount you paid for the product at issue.

We are not liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in this section limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under applicable law. Some states don't allow certain limitations, in which case they don't apply to you.

16. Indemnity

You agree to indemnify us against claims arising from your misuse of a product, your violation of these terms, or content you post or submit for personalization.

17. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules.

Let's try to sort it out first. Before filing anything, email us at dukeanddot@gmail.com with a description of the problem and what you'd like us to do. Most things get resolved here, quickly.

If that doesn't work. Any dispute not resolved informally will be brought in the state or federal courts located in Travis County, Texas, and you and we each consent to the jurisdiction of those courts. You always retain the right to bring a claim in small claims court instead.

We have deliberately not included a mandatory arbitration clause or a class action waiver in these terms. If you have a dispute with us, your right to go to court is intact.

Nothing here limits your right to file a complaint with a government agency.

18. Changes to these terms

We may update these terms. The version in effect when you place an order is the one that governs that order. Material changes will be reflected in the "last updated" date above.

19. Severability

If any provision is found unenforceable, the rest stays in effect.

20. Contact

dukeanddot@gmail.com
Duke and Dot · Kings Row Holdings LLC · Austin, Texas