Contact

We're a small operation. Email reaches a real person, and that person answers.

dukeanddot@gmail.com

We reply within one business day, Monday through Friday. Messages that land on a weekend get answered Monday.

---

Before you write

A few things we get asked often, answered faster here than by email:

"Can I change the name or color on my order?" Email us as soon as possible with your order number. We start preparing Corners quickly, so we can't guarantee changes once production has begun.

"When will my Corner arrive?" Every Corner is personalized and ships within 2 business days. You'll get tracking by email as soon as it's on the way. Details are on our Shipping page.

"Something arrived damaged or wrong." Email us within 7 days of delivery with your order number and a photo, and we'll send a replacement or refund. Because every Corner is personalized, we can't accept returns for a change of mind. See Returns & Refunds.

What to include

If you're writing about an order, send us:

• Your order number (it's in your confirmation email and starts with #)
• The email address you used at checkout
• A photo, if something arrived damaged or incorrect

That's usually enough for us to resolve it in one reply instead of three.

Other reasons to write

Wholesale and retail — we're open to it. Tell us about your shop.

Press and partnerships — same address, put "Press" in the subject line.

Something we got wrong — genuinely, tell us. We'd rather hear it from you than read it in a review. If we've made a mistake, we'll fix it and we won't make you fight for it.

Company

Duke and Dot is a d/b/a of Kings Row Holdings LLC, based in Austin, Texas.

Please don't mail returns or packages to us. Email us first and we'll tell you what to do.

---

Duke is a dog. Dot is a cat. Neither of them answers email.