Shipping policy

Shipping

Last updated: August 15, 2026

The short version

Free shipping on US orders of $50 or more. Most orders arrive in [X–X business days]. Import duties are already paid — you will never get a bill at your door.

Where we ship

United States only, including Alaska, Hawaii, and Puerto Rico. We deliver to street addresses and PO boxes. We do not currently ship to APO/FPO addresses or outside the US.

Shipping cost

Order total	Cost
$50 and up	Free
Under $50	$[X] flat

Calculated at checkout before you pay. No handling fees, no surcharges added later.

How long it takes

Processing: [X] business days from when you order.

Delivery: [X–X business days] after processing, to the whole country. Total door-to-door is typically [X–X business days].

These are estimates based on normal conditions, not guarantees. Weather, customs volume, and carrier backlogs can add time.

We don't offer expedited or overnight shipping. Given how our fulfillment works, we'd be charging you more for a speed we couldn't reliably deliver.

Where your order ships from

Some of our products ship from our overseas manufacturing partner and clear US customs as a consolidated shipment before entering the domestic postal network. USPS handles the final delivery to your door.

We tell you this for a practical reason: it affects what your tracking looks like. See below.

Tracking — please read this part

You'll get a tracking number by email as soon as your order ships.

Your tracking will appear to sit still for several days in the middle of transit. This is normal and it is not a lost package. While your order is in the consolidated shipment clearing customs, there are no scan events to report — the tracking simply doesn't update. Once the shipment clears and enters the USPS network, tracking resumes and moves quickly to your door.

A quiet tracking page during that window means your order is exactly where it should be. If tracking hasn't moved [X] days past your estimated delivery date, that's when to email us.

Import duties and fees

Included in the price you paid. We clear customs and pay all applicable duties, tariffs, and brokerage fees before your order reaches the domestic network.

You will never receive a bill from a carrier, customs broker, or delivery service for a Duke and Dot order. If anyone contacts you asking for payment to release a package — by text, email, or a slip left at your door — it is not from us and it is not legitimate. Don't pay it. Forward it to hello@dukeanddot.com and we'll confirm.

If we're running late

If we can't meet the delivery window above, we'll email you with a revised estimate and offer you the choice of waiting or cancelling for a full refund. You won't have to chase us for that, and you don't have to accept a delay you didn't sign up for.

Address accuracy

We ship to the address you enter at checkout, exactly as entered. Please check it — apartment numbers especially.

If a package is returned to us as undeliverable due to an incorrect or incomplete address, we'll email you and reship to a corrected address once at no charge. If you'd rather have a refund, that's fine too.

If you catch a mistake before your order ships, email us immediately and we'll fix it.

Lost, stolen, or missing packages

Marked delivered but not there? Check with household members and neighbors, and look around the property — USPS sometimes marks delivery a little early. Give it 48 hours; a good share of these turn up.

If it still hasn't appeared, email hello@dukeanddot.com with your order number. We'll refund or replace. We don't require you to file a police report or a carrier claim to make that happen.

Damaged in transit? Email us a photo within 7 days of delivery. Refund or replacement, your choice, and you don't need to send the damaged item back. Details in our Returns & Refunds policy.

Order changes and cancellations

Email us before your order ships and we'll change or cancel it. Once it's in the consolidated shipment we can't pull it back — but our 30-day return window starts the day it arrives, so nothing is lost.